give us a call

+86 15989854145
SERVICE & SUPPORT

Categories

New Products

Hot Products

Our Service and Mission

BARCO Company has a perfect service system, including pre-sale service, in-sale service and after-sale service. To provide high quality service for our customers, we train every salesman with necessary product maintenance knowledge and organized a Technology Supporting Department with a group of excellent and professional engineers. Any problem you can contact us at any time you like.

Email: Barcoled@hotmail.com

Skype: Barcoled


Pre-sale service:

1. Reply enquiries in 24 hours.

2. Market research and forecast for customer.

3. Provide unique and professional solutions based on customer's requirement.

4. Data sheet and samples offer.

5. Other services, such as special packing design, factory visiting and so on.


In-sale service:

1. Tracking report in producing.

2. Quality test report for every order.

3. Photos and videos as per customer's requirement.

4. Free spare parts.


After-sale service:

1. Lifetime free maintenance and upgrade.

2. Complaint respond period not exceed 24 hours; maintenance guidance and problem solution supplied in 48 hours.

3. Customer satisfaction tracking report.

4. Free technician training.

5. Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.

6. Special service for big project, such as stadium, exhibitions, squares and so on.


BARCO Group is made up of PHD & Electronic Engineering Master Degree Candidate who are more than 15 years management experience. The high management people and backbones are both of background from famous university,  moreover,  most of them studied aboard,  further studied or got the good training from international hightech companies.


R&D department , have 9 years LED experiences, 10pcs professional engineers,  from design PCB circuit ,to make new product,  investigate new LED product , each year to add 5 -8 kinds , 15-20 model series .


Our R&D group is made of more than 8% of total employees and most of them are senior technicians, with more than 10 years’ experiences in the LED field.

Products : Combination with practical and aesthetic, technology and art.

Technology : Develop patent led display control system within 5 years.

Patent : Emphasize authentication for international invention design,deeply developing international market.


BARCO COMPANY

stay in touch

subscribe to us, you can get our latest product content, exclusive news reports and updates, the latest local events

 
leave a message request a free quote
If you are interested in our products and want to know more details,please leave a message here,we will reply you as soon as we can.