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We have a professional team full of experience with LED project solutions, engineering, production, local service installation and troubleshooting to help you.

Our partner agents are located in Europe, North America, South America, Africa, Asia, Middle East etc.


Returns Policy

If your product develops a fault with 30 days of purchase, please return your item unused and in original condition with proof, and we’ll give you an exchange or refund.


After 30 days, we'll repair the product as long as it's within the terms and conditions of our warranty.


If you have a faulty electrical item, please contact our Technical Support helpline on skypeBarcoled from 6am -22pm weekdays, or email to Barcoled@hotmail.com


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items


To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at Barcoled@hotmail.com


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Barcoled@hotail.com and send your item to: Address: Room C411 Floor 4, C Building, Sijixingcheng, Zhenming Road  No.161, Gongming Town, Guangming new district, Shenzhen City, China

Zip Code: 518106


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

To return your product, you should mail your product to: Address: Room C411 Floor 4, C Building, Sijixingcheng, Zhenming Road  No.161, Gongming Town, Guangming new district, Shenzhen City, China

Zip Code: 518106


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

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